Shipping Time
We value every customer's shopping experience and are committed to ensuring that items are delivered quickly.
For in-stock items, orders generally take 3 working days to process. Once the items are shipped, the system will automatically send an email notification. Please note that shipping progress may be delayed during peak sales periods or due to force majeure (such as severe weather). For more information, please refer to our Terms of Service.
Delivery Arrangements and Shipping Fees
Hong Kong Region
- Self-pickup at INCUBASE Arena
| Shipping Fee | : | Free |
| Address | : |
B1, Chong Hing Square, 601 Nathan Road, Mong Kok |
| Pickup Hours | : |
Monday to Friday 12:00PM to 9:00PM Saturday, Sunday and Public Holidays 11:00AM to 9:00PM |
- S. F. Express
- Delivery to designated commercial/industrial or residential addresses, S.F. points or lockers, convenience stores, etc.
- S.F. Locker addresses : https://hk.sf-express.com/hk/tc/more/sf-locker
| Shipping Fee | : |
Orders under HK$500 (HK$50 shipping fee) Orders over HK$500 (Free shipping) ***Additional shipping fees apply to large or overweight products; please refer to product descriptions for details. |
| Remarks | : |
Delivery time: approx. 1-2 days for commercial/industrial areas; approx. 2-3 days for residential areas Designated commercial/industrial or residential areas include Hong Kong, Kowloon, New Territories, and certain outlying islands; Excludes restricted areas, logistics warehouses, etc. S. F. Express is our default designated delivery operator. We may commission other delivery operators or use other shipping methods under different circumstances. |
Macau Region
- S. F. Express
- Delivery to designated commercial/industrial or residential addresses in Macau
| Shipping Fee | : |
Orders under HK$500 (HK$50 shipping fee) Orders over HK$500 (Free shipping) ***Additional shipping fees apply to large or overweight products; please refer to product descriptions for details. |
| Remarks | : |
Delivery time: approx. 2-3 days for commercial/industrial areas; approx. 3-4 days for residential areas Excludes restricted areas, logistics warehouses, etc. S. F. Express is our default designated delivery operator. We may commission other delivery operators or use other shipping methods under different circumstances. |
*We currently only provide delivery services for the Hong Kong and Macau regions.
*Delivery service is not applicable to non-commercial/industrial fixed addresses, border restricted areas, warehouses, compulsory testing specified premises, quarantine hotels or facilities, or locations where delivery cannot be made via stairs and requires entry through a balcony.